Return Policy

 

DAMAGES AND ISSUES

Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged product(s) must be made within 48-72 hours of receiving the product to info@onemissionwellness.com. You will need to provide detailed information for any product damaged.

RETURNS

Returns are only accepted on unopened products within 30 days of purchasing. If 30 days have passed since your purchase, we cannot offer refunds or exchanges. All returned items must be unopened and in the same condition as when purchased. This includes the original packaging and any included accessories. A receipt, or proof of purchase, is required for all returns. You acknowledge that we do not offer refunds for any opened Product(s). Customer is responsible for return shipping and original shipping costs will not be refunded.

REFUNDS

Once we receive the return item and finish our inspection process, we will send you an email to let you know whether the return was accepted. Assuming the return is approved, your refund with be processed as a credit in the form of the original payment method. If you have been approved for a refund and did not receive your credit, we highly recommend that you contact your credit card company or bank.
You acknowledge that we do not offer refunds for any opened Product(s). Customer is responsible for return shipping and original shipping costs will not be refunded.

SALE ITEMS

All sale or clearance items are final sales. No refunds or exchanges are offered for sale items.

EXCHANGES

Exchanges are only available for items that are defective or damaged. If you need to exchange an item, please contact our customer support team for instructions.

SHIPPING

All returns shall be shipped to 4699 N. State Rd 7 suite G. Tamarac, FL 33311 unless otherwise designated by the company. Depending upon the return location, the time for an exchanged product to reach you may vary. We can be contacted by email at info@onemissionwellness.com and/or our customer service line 954-280-9944.